WL&H PHPC Accreditation, COVID-19 Contribution Effort & Change in Operating Hours
Update as of 8 May 2020
Dear Patients and Clients,
As we continue to work to serve you better, we thank you for bearing with the changes that we are currently going through to continually provide you with the best care. We kindly seek your understanding and consideration as we play our part to contribute to the COVID-19 efforts in Singapore.
We are still contactable via email, social media platforms and Business Whatsapp (+65 8548 6245).
WL&H Receives PHPC Accreditation
To be better prepared to serve you, WL&H Medical has recently been accredited as a Public Health Preparedness Clinic (PHPC).
First, we would like to assure you that we will continue to update our precautions to ensure your safety as we serve you on a daily basis. We also have enough safety and cleaning equipment to ensure the safety of both you and our staff.
WL&H Participating in the Swab-And-Send-Home (SASH) Programme
As a PHPC, WL&H is also part of the Swab-And-Send-Home (SASH) Programme. As a SASH Accredited clinic, WL&H will now be allowed to swab suspect cases who exhibit indicators of COVID-19 or are referred to us by other medical clinics. As per MOH guidelines, only patients who display symptoms of COVID-19 will be allowed to have the swab done.
WL&H Updating Operating Hours
With the recent discovery of cases in high-density foreign worker dormitories, the Singapore government has begun to proactively test the residents at various foreign worker dormitories to contain and isolate the individuals with COVID-19.
To contribute to this effort, the WL&H Medical Services team will be participating as a mobile testing team in the coming weeks.
From 11 May to 31 May 2020, WL&H Medical Services will be a mobile medical team visiting various dormitories to conduct the COVID-19 swabs on Mondays, Wednesdays and Fridays. To allow for this, the clinic will have modified operational hours from 11 May to 31 May 2020 (both dates inclusive).
To serve as a mobile testing team, WL&H Medical Services will be closed on the following dates:
- Monday, 11 May 2020
- Wednesday, 13 May 2020
- Friday, 15 May 2020
- Monday, 18 May 2020
- Wednesday, 20 May 2020
- Friday, 22 May 2020
- Monday, 25 May 2020 (Hari Raya Puasa, Singapore Public Holiday)
- Wednesday, 27 May 2020
- Friday, 29 May 2020
Increased Precautions at WL&H Medical Centre
As we increase our precautions, we would like to seek your kind understanding as you may experience longer waiting times. Here are some of the safety measures that we have put in place:
- Temperature taking and initial screening outside the clinic
- Safe distancing between waiting patients
- Separated waiting areas for patients with Influenza-Like Illnesses (ILI) and non-ILI patients
- Limit of 3 patients in clinic to ensure even more safe distancing between patients and ensuring optimal comfort levels of all our patients
- Regular sanitisation of all clinic furniture and equipment
Our clinic still offers telemedicine and medication delivery services so you can still see the doctor and get your medications for selected illnesses from the comfort and safety of your own home.
PHPC & SASH PROGRAMME FAQ
Here are some answers to Frequently Asked Questions regarding PHPCs:
1.What is the role of a PHPC?
As a PHPC, our clinic is responsible to perform the following roles when during public health emergencies:
- Dispense medications (e.g. Tamiflu, antibiotics)
- Administer vaccinations (e.g. flu vaccines)
- Provide treatment
2. Is there a higher risk for me as a patient at a PHPC?
A PHPC is better equipped to reduce your risk. With the logistical support provided by the Singapore Ministry of Health (i.e. personal protective equipment and prophylaxis for staff) PHPC clinics to ensure that the doctors, clinic staff and patients are adequately protected in times of public health emergencies. Similarly, priority for pharmaceuticals and vaccine supply from the national stockpile will be given to PHPCs in such situations
3. With a limitation on the number of patients in the clinic, does it mean I may have to wait outside?
Unfortunately, if there are more than 3 patients, some patients would have to wait outside the clinic. However, we have set up chairs with safe distances between them outside the clinic for you to sit on while you wait
4. Are there other ways in which I can see the doctor without coming to your clinic in person?
Yes, you can arrange with our friendly staff to have a telemedical consultation with our doctor. However, there are a limited number of things that can be addressed via telemedicine. For more information, please refer to our website.
5. Can I get a COVID-19 swab on demand?
No. To prevent unnecessary testing, WL&H will only swab suspect cases (as per MOH Guidelines). The Flu Subsidy Scheme (FSS) will be available for those who qualify under the government definition.
The WL&H Team